Lets chat about social media. There are endless articles focusing on why small-medium businesses should use social media, but does all of that apply to markets? Whether you run a farmers market, craft show, flea market, or swap meet, lets take a look at the top reasons YOU should be using social media to improve your business.
Vendors are what drive customers to your market. You want outstanding vendors selling original artwork, the freshest produce, or the largest collection of vintage toys your shoppers have seen. We focus a lot of time on getting customers to come, but equal time should be spent on vendors. They are the ones who are paying to be there.
Using social media, you can drum up vendor support. You can get your market out there, for more vendors to see. If they see you are actively engaged in reaching new customers, they will be more likely to want to exhibit at your market.
On top of that, once you have a audience, you can use that audience to feature different vendors. Get vendors to agree to longer rentals in turn for promoting them on your social accounts. It doesn’t really cost you anything, but can be a benefit to them, and in turn, you. A little good will can go a long way.
You already have an existing user base of shoppers who regularly visit your market. You don’t need to advertise at all to those people, as they should already be coming back. Using social media you can reach a new audience. If you are a farmers market and someone near you searches for fresh produce, your Facebook should come up. If you are a flea market and someone searches for vintage records, they should see you posting about that related content on Twitter.
Use content marketing across all these platforms to bring those keywords frequently into your feeds. Then when people search for those words and they are near your market, your content will start to rise to the top. Hashtags away!
Bonus tip! You can leverage your existing shopper and vendor customer base to help post on social. Ask them to post their finds which lets them have a sense of accomplishment, and advertises cool or delicious things real people were able to purchase at your market. Instagram is a great place to feature some of this stuff!
Events are a great way to bring an upswell of guests in a business that operates regularly. People may take breaks in coming to visit, but if you have regular events going on like live music, themes, or pet days, it gives them new reasons to get back in there, and hopefully buying from your vendors. If you just post on your website, you’d be taking a passive approach. People wouldn’t know unless they check out your site. If you try to take a more active approach by sending emails, it now requires you to get as many shoppers emails as possible to put onto an email list, then you need a campaign manger to send out all these emails.
Instead, try social media. Facebook has great tools for promoting events. You can even run ads with them! The idea here is that it is way cheaper to post to social media than send out an email campaign. It is also much easier to get people to follow you on social media than it is to get them to hand over a personal email address. This way you are still taking an active approach, but you are doing it for less, and getting a better response.
Social media is really cheap and easy to get started with. There will be inevitable down time for employees, so have them update frequently throughout business days. They can even do it from their phone while they are walking the market. While they are out and about, it gives the great opportunities to see what is happening and capture some great pictures for twitter, Facebook, or instragram. The more stuff you share form your market, the more people may respond to it.
You can also sign up for things like Buffer, Hootsuite, and others for free to help manage social media channels. You shouldn’t have to pick and choose just Facebook, Twitter, Snapchat, Instagram, Pinterest, etc. You should be able to hit them all! Plus they have roles which allow you to see which employee is posting what.
Ads are also much more affordable and targetable on social than on larger platforms like google+. Share a post about an upcoming event for just a few dollars a day and you can get many new impressions.
If you want to update your customers on specific hours, those aforementioned events, or other applications to your business, you need an easy way to do so. If you try to do it through your website, you will a) need a website, and b) have one that is quickly and easily able to update.
Instead of investing all that time, money, and effort into a website, you can start our by using your social channel for these things. They are dead easy to update, even from your phone! Plus, people will check them more regularly than your website. Once your market grows, you can add a website too!