Retail is an evolving space, and some have questioned if retail is going away. If it is, how can small businesses stay relevant and draw customers? Recently, BoothBooks participated in a roundtable discussion on retail with renown retail expert Carol Spieckerman hosted by Off-Price (a must for any retailer and merchandiser), an industry leading publication on the retail industry.
Off-Price posed a series of questions on the retail industry that we parsed through and looked at how they apply to Flea Markets and Farmers’ Markets. Questions and answers have been edited for clarity and brevity.
Q: What should small business owners focus on in 2017?
Everyone provided some great answers. There was much talk on staying true to your brand, and optimizing your store experience, as said by IndependentRetailer. “Knowing their brand & 100% committing to it (sic). A clear message seen in store layout, interactions, online…everywhere.”
Markets in particular can easily focus on what makes them “unique” and how they can better stand out from other markets. Perhaps a theme, or just shopping experience. A sentiment echoed by Carol, “Don’t get caught up in every trend and news cycle. Do what’s best for your customers and you’ll do whats right for your business.”
BoothBooks was quick to mention a high focus on data. Data gives you insight into your market: It can let you know who are your most valuable vendors, what days and times are most popular, or which products (or product categories) sell the best. Off-Price agreed, saying “Data & Content and King & Queen. Without data, how will you know what’s working?” Carol Spieckerman even called it a “match made in heaven ; )”.
Q: What can retailers learn from online retailers?
Once again, Carol provided some excellent insight. “Distinctions blurring, tho (sic) digital-to-physical is easiest play. Digital data makes physical forays pop.”
Another consensus was on the user experience in the store. A large reason for shopping online is pure convenience. Physical retailers need to try to increase their level of usability and ease. A great way to do that is to incorporate more technology.
BoothBooks always took this point to heart and worked to make it one of our core competencies. We worked hard to streamline the once laborious process of the vendor checkout. Billing, reports, maps, and more have all been streamlined to focus on speed, reliability, and the user experience.
We’ve also been making more information available to visitors, so they are able to find your market, discover its vendors, and learn what sets you apart. Carol agreed that bringing technology once exclusive to online retailers into the physical space was a crucial task to undertake.
Q: What are the biggest challenges for retail stores in the digital age?
Megan believes that it is “making yourself as accessible and convenient as digital competitors “ That’s similar to Carol’s sentiment, though she believes challenges are more like opportunities. “Nail customer experience & close sale while shoppers in store. Treat stores as experiential assets +Retail-tainment (sic). Ensure digital discoverability even if no Ecommerce.”
This is hyper-relevant to flea markets and farmers’ markets. Both are inherently sharable. Not only because #ShopLocal and #FreshProduce are popular, but because of the great finds that people love to boast about on social media. It is key to ensure a web presence to gain visibility and attract new shoppers. The same goes for customer experience. If the market looks dirty and uninviting, shoppers won’t return. For markets though, it’s not just shoppers, but vendors as well. You need to focus on their experience, and how they interact with your market.
Q: Who do you follow, or where do you find great insight for market and the retail experience?
There are so many places to get great ideas for small businesses. For markets, we humbly recommend our own BoothBooks blog (LINK) (shameless plug alert!) We here at BoothBooks are huge fans of podcasts, of which there is no shortage.
Carol pointed out a host of different twitter accounts, all of which are hugely popular and insightful. “retailwire I like aggregated perspectives: @wwd @adage @NRF @retailwire For creative thinking: @interviewmag @newyorker”
While its been widely reported that “Retail is Dying”, they couldn’t be more wrong. As Carol says “B&M (brick and mortar) never more relevant+enables digital. Hence clix-to-bricks Warby, Casper, Amazon. Different not ‘dead.’” Let us know your best small business tips down below in the comments, and stay tuned for more tips on how to rock your market.
BoothBooks creates best-in-class market management software. Easily handleing payments, vendor registration, layouts, reporting, and more. To find out more visit our website, or check us out on social media.